Friday, 24 June 2016

Carillion Amey - Patch Management

CLICK TO SEE-What Carillion
Amey are responsible for within
your patch
Improving the way we manage your patch
As part of the improvement plan, CarillionAmey have rolled out a new initiative which we are hoping will assist with better communication. Each Accommodation Officer (AO) is responsible for making regular checks on the Service Family homes and the surrounding communal areas for which they are responsible. They conduct regular inspections looking out for things such as graffiti, fallen trees, and potholes in roads. During their walk-around they also take a look at the exterior of properties, and may often notice things that families miss, such as a leaking drainpipe or blocked guttering and should alert the occupants so that a job can be raised.

Nowadays with so many families where both partners work, sometimes issues are identified when no one is home, and although the AO will raise the job with the Helpdesk, families may only find out about it when an engineer arrives to complete the job. We recognise that may be a concern for some families so CarillionAmey’s new patch management inspection card aims to solve this problem. Once the AO has identified an issue with the exterior of a property, the details will be completed on the card and posted through the letterbox, helping to prevent small repairs becoming bigger ones.

The Nuffield Centre – North Wales

Nuffield Centre – North Wales

 All members of the UK Regular and Reserve Forces (including UOTC and Cadet adults, but not Cadets) are entitled to use the Nuffield Centre and its recreational facilities at JSMTC.  Dependants of those members listed above may use the Nuffield Centre in a non-entitled capacity.  MOD Civil Servants and other civilians who have a very close connection with the Services may also be authorised by CO JSMTC to use these Service welfare and recreational facilities.

Visit the website at

Military Discount at Crown Carveries, Sizzling Pubs & O'Neill's with DDS

For further information, visit:

Wednesday, 22 June 2016

SORTED! Together into Sustainable Employment

Get Started, Get SORTED!
Together into Sustainable Employment

SORTED! comprises of seven well established charities, which provide a wide range of employment related services and support for the Forces community (including  spouses/partners and dependents) to find and stay in work.  These services have now been integrated into seamless employability support 
and guidance.

 SORTED! will focus on you if you are actively seeking employment and ensure that you get the right information, advice and guidance to make your employment journey easier and more effective.  We do this by linking you directly with a member of the SORTED! team who can walk you through youroptions and direct you to services that are being provided either by the SORTED! team or through appropriate associates
and providers.  SORTED! also has direct links with a large number of employers providing access to a wide range of vacancies. Equally if it is training you are looking for or simply any other employability advice,  SORTED! can help.

To find out more please visit the SORTED! website at:

Forces Help To Buy: Home Purchase Loan Scheme

Regular armed forces personnel can benefit from a  scheme to help them get on the property ladder. The Forces Help to Buy scheme enables servicemen and servicewomen to borrow up to 50% of their salary (to a maximum of £25,000), interest free, to buy their first home or move to another property on assignment or as their families needs change.

details of the Forces Help to Buy Scheme are available at the link below:

Defence Discount Service - KFC Offer

KFC  offer members 10% off everything in store.  To redeem the offer simply show your privilege card in store.

For further details, visit:

Sunshine Under 5's - Located at The Dale


Blooming Lovely Florist - Military Discount

"Blooming Lovely" is a florist based in Ellesmere Port.
They are offering a 15% discount to Serving Personnel based at the Dale and their immediate families.
For code: contact Chester HIVE
Tel: 0151 201 1162
For further information visit their website:

Please note: Blooming Lovely are a local company to Chester offering a discount to serving personnel and their families based at the dale, they are not part of the MOD's discount-endorsed scheme - Defence Discount Service

SSAFA Office - At the Dale

There is a SSAFA office at The Dale.  
It is run by:
Mr Bill Giffin
Tel: 01244 650925

The Office is open:
Monday – Friday 9.00am – 12noon

For further information about SSAFA visit:

Defence Discount Service - Frankie and Benny's Offer

Frankie and Bennys are offering Defence Discount Service members 20% off their food. 
To redeem the offer simply show your MOD90 or your Defence Privilege Card.
For full terms and conditions, visit:

Please note: The nearest Frankie  Benny's to the Dale is:
Greyhound Retail Park, Sealand Road, 
Chester, CH1 4LD  Tel: 01244 372 577

Tuesday, 21 June 2016

Hilary Meredith Solicitors

CarillionAmey - Current Vacancies

CarillionAmey currently has a number of job vacancies:

All job descriptions can be found on the CarillionAmey website at

Service Family Hot Topics


Moving into Service Families' Accommodation (SFA)

Moving in soon?  CarillionAmey - we’re here to help

Are you moving in to your first Service Family Accommodation or are you a seasoned pro but need a little bit of a reminder of what to do?  CarillionAmey people are here to assist you. We have a variety of information that’s designed to help you to prepare for your Move in and help you to get the best out of it.
The CarillionAmey people that are key are our advisors at the Helpdesk who work in the Occupancy Services team, your Accommodation Officer who will be with you during the Move in appointment and our Local Customer Service advisors who are available to speak to you in person. 
·   Our website section on Moving in is intended to help you at
·   Our YouTube video available on the website steps you through Move in
·   Our Local Customer Service Centre advisors are available to help you in person [see website for contact details]
·   Our Occupancy Services team at the Helpdesk are available for you to speak to by phone [call 0800 707 6000 option 3]   
As part of our ongoing improvement plans, we are currently running a programme aimed at ensuring that our Move in preparation is consistently good throughout the country.  We are looking to make sure that all Move in activity provides the right level of cleaning and we are doing this by standardising all cleaning equipment and cleaning materials and making sure that we have effective supervision and that the same processes are being used by all of our suppliers across the country. 

You can keep up to speed with information on Moving in and Moving out of your Service Family home on our Facebook and Twitter pages.  We are currently running a campaign aimed at helping provide Service families with the information needed to ease the burden at what, we know, can be a stressful time in their lives.   

Army Basing Programme Newsletter - June 16

To view the Army Basing Programme in full, please click on the link below:
Army Basing Programme Newsletter Edition 11 June 16

Monday, 20 June 2016

Important - Window Safety Check Required

Window restrictors in Service Family Accommodation
Important - Window Safety Check Required

As we approach the warmer months of the year, it is really important to check that the window restrictors in the upstairs of your property are working correctly, especially if you have children.
You can do this by:
·         Engaging the window restrictor (putting the lock/latch on) and trying to fully open the window. The restrictor should only allow the window to be opened a small way
·         Look at your window restrictor. It should have the BS kite safety mark stamped on it (shown below)

If you are concerned that your window restrictor is not working correctly please call us on 0800 707 6000 option 1.

If you are moving into your property, your Accommodation Officer will check the window restrictors for you and show you how they work.

CarillionAmey - Your Accommodation Officer is your key contact

Your Accommodation Officer – your key housing person

If you are living in Service Family Accommodation, your CarillionAmey Accommodation Officer (AO) is your key point of contact on the ground.  Their role is instrumental in making sure that you and we are looking after your home from the moment you move into it to the moment you move out.  Our AOs are often your first point of contact and make a real difference to the smooth running of your move in and out. We now have a large team of 138 people working as AOs or in supporting roles and we’re running on-going training to ensure they have both the technical expertise you need as well as being customer focused.
Each AO looks after between 250 to 300 properties and is responsible for moving families into and out of them as well as looking after you whilst you are living in the property. They also ensure local play parks, street lighting and communal grounds areas are well maintained.
If you have an ongoing issue with your property or surrounding areas, please call the Helpdesk on 0800 707 6000 on either option 1 or option 3 and ask our advisor to contact your AO to arrange a home visit.  By working together, we can try and make sure that your stay in your property is an enjoyable one.    


Thursday, 16 June 2016

BFBS - Awarded with two more community radio licences


Ofcom has awarded two new FM community radio licences to broadcast at BFBS Brize Norton and BFBS Shorncliffe.

The FM services will enhance the established ‘live and local’ network operated in military locations across the UK, and BFBS’s national station on DAB.

Nicky Ness, BFBS Controller, said: “We are delighted to be awarded these community licences and are planning to install the FM transmitters as quickly as possible.  We already have very active radio stations at both locations.

“The introduction of an FM service at Brize Norton will help the reach of the station, based within the RAF community at Carterton.  We launched two years ago via a regional DAB platform and the presenters have really established themselves and our programmes with their audience.

“BFBS in Shorncliffe, Kent, provides services in the Nepali language for the Brigade of Gurkhas and their families, broadcasting within the Sir John Moore Barracks on AM for the last 16 years.  This is therefore an exciting upgrade for the community, who also really value their radio station.”

Wednesday, 15 June 2016

F & C AFF Poster


Defence Discount Service - Total Fitness Gym Offer

Defence Discount Service members can receive a discount on monthly membership and £150 worth of complimentary guest passes for family and friends with their Defence Privilege card or MOD90. In addition you may use a +1 to claim the discount too! 

Visit or log in to your DDS mobile app to find your nearest gym and for further information

The nearest total fitness from The Dale: 
Liverpool Road, Chester
Postcode: CH2 1AQ 
Telephone: 01244 393 000
Opening TimesMon/Thur: 6.00am - 10pm Fri: 6.00am - 9pm Sat/Sun: 8am - 7pm

Tuesday, 14 June 2016

Christians against Poverty

For further information visit:

Making Waves - Military Discount

Making Waves are offering a 10% Military Discount off swimming lessons per 12 week term.

For further information about making waves, visit their website:
making waves swim school

Making Waves are a local company to Chester offering a discount to the Armed Forces, they are not part of the MOD's discount-endorsed scheme - Defence Discount Service

For details of other swimming lesson providers in the Chester area contact the HIVE

Monday, 13 June 2016

Little Waves - Military Discount

Little Waves are offering a 10% Military Discount off their pre-school swimming lessons in Wrexham

FREE taster sessions available

For further information about making waves, visit their website:
making waves swim school
 Making Waves are a local company to Chester offering a discount to the Armed Forces, they are not part of the MOD's discount-endorsed scheme - Defence Discount Service

For details of other swimming lesson providers in the Chester area contact the HIVE

Friday, 10 June 2016

Do you know your housing options?


Armed Forces Covenant Website

Armed Forces Covenant Website

In January 2016 the Armed Forces Covenant was re-launched under a new, unified brand.

The new website lays out the support that is available to beneficiaries of the Covenant – current Regular and Reserve Service Personnel, Service families, former Service Personnel – with links to further information on individual Covenant measures on

The new website also contains information for supporters of the Covenant, including businesses, charities, the general public and local authorities, and regular news stories about how the Covenant is helping real people

See the website at this link

Thursday, 9 June 2016

Changes to Enhanced Learning Credit schemes

Enhanced Learning Credits, Further Education and Higher Education scheme changes
The MOD promotes learning among members of the armed forces and the veterans’ community by providing what are known as Learning Credits, through the Enhanced Learning Credits scheme and Further Education and Higher Education scheme.  Both of these entitle Service personnel and Service leavers to receive financial help with the cost of their learning.
From 1 April 2016 there will be some changes to the schemes to make them more accessible and to enable people to use them to gain personal and professional qualifications in a more flexible way, both while serving and after transition to civilian life.
See more at this link

Wednesday, 8 June 2016

BFBS Audience satisfaction survey


Register for the BFBS Audience Satisfaction Survey and you could win an Apple Watch Sport

The latest BFBS Audience Survey is online now at It’s an opportunity for our viewers and listeners to have their say about BFBS TV and radio.

The survey is simple and should take no more than 10 minutes. Every three months, all registered names go into a draw to win an Apple Watch Sport.

Military personnel, entitled civilians, MoD civil servants and dependants can take part to air their views about BFBS – wherever they are based.

Each survey is confidential and will help BFBS deliver the best radio and TV services for the British Armed Forces.

Register online now at Good Luck!

Thursday, 2 June 2016

Midwifery Care at Dale Barracks

Carys Williams holds a fortnightly Ante-natal clinic at the Dale in the Welfare Complex.  Bookings can be made through the Welfare Clerk (01244 650962) or to Carys direct on 01244 365166

Please note: Carys will do house visits if you would prefer that.

Carillion Amey News

Helping to make a difference to Service Family Homes

Improving homes is a great job because it helps to make lives better. Our project teams at CarillionAmey are responsible for running improvement projects as and when DIO give us the green light to start a project and when MOD funding is made available. The projects run throughout the Government’s financial year which runs from 31st March to 1st April.

Project work is very satisfying, the teams really enjoy what they do because it involves making Service homes better, modernising them and helping to make them more energy efficient. Project work means our teams often spend a lot of time with the families and unit personnel which helps them to understand what Service families’ lives are like and why what they do is so important. 

A recent project which serves as a good example took place at Bovington Camp in Dorset and was completed in April. Fifty houses have been transformed from tired and outdated homes into smart and modern places to live with new external wall insulation, replacement windows and doors and new boilers.